Shipping policy

Battlestation UK — Gear for when things go south.
Last updated: 14 November 2026

This policy explains how we deliver orders from Battlestation UK. It should be read with our refund policy and terms of service. Nothing in this policy affects your legal rights.

Battlestation UK is the trading name of Aaron Maclean, a sole trader. Our contact details are at the end of this page.

Where we deliver

We currently ship within the United Kingdom only. Listings and delivery times are for UK addresses only. We do not ship outside the UK at the moment.

Please check that your delivery address is complete and correct at checkout. We will use the address you give us.

Delivery cost

UK delivery is free on orders of £30 or more. Orders under £30 have a £1.99 delivery charge, shown at checkout before you pay. Orders are sent with a tracked service.

How long delivery takes

Orders are dispatched from the UK and typically arrive in 2–4 working days. You'll get a tracking number once the order is on its way.

Most of the UK falls in that 2–4 working day window. Some remote postcodes (for example the Highlands and Islands, Northern Ireland, and other offshore addresses) can take a little longer.

Working days means Monday to Friday, not including UK public holidays.

These times are typical, based on dispatch from UK stock, and are not a guaranteed delivery date. If there is a delay, we will tell you what we know. If we cannot fulfil the order, or a delay is serious, we will be in touch about a refund or the next step. This does not affect your legal rights.

How your order is sent

Orders are picked from UK stock and sent with tracked Royal Mail 48, or an equivalent tracked service. Goods may be dispatched from a UK warehouse on our behalf.

Cut-off and carrier can vary slightly by item and destination, but we aim to get orders moving quickly on working days.

Tracking

Once your order is on its way, we will send you a tracking number, usually by email, so you can follow the parcel.

If a delivery is missed, please follow the carrier's instructions. That may include collecting the parcel from a local collection point, or arranging a redelivery, within the time the carrier allows.

If something goes wrong

If the parcel arrives damaged, or an item is missing or wrong, get in touch as soon as you can and include your order number. A photo of the parcel and the item helps us sort it faster. We will arrange a return, a replacement or a refund as set out in our refund policy. If the item is faulty or not as described, you shouldn't be left out of pocket for sending it back.

If a parcel cannot be delivered because the address was incorrect or incomplete, or because it was not collected in time, get in touch and we will tell you what we can do. Depending on what the carrier can still do, we may be able to arrange a redelivery or a refund.

Returns

If you want to send something back, please do not post it until you have contacted us. Use the contact form or email us with your order number, and we'll reply with the return address and the next step. Full details are in our refund policy.

Contact

Aaron Maclean
trading as Battlestation UK
38 Kells Place
Glasgow
G15 8HH
United Kingdom

Email: macleanaaron34@gmail.com

You can also use the contact form on this website. Please include your order number if you have one. We read every message and will get back to you as soon as we can, usually on working days.